Webinar and Webinar Recording FAQs
One low fee covers your whole team! When you purchase a registration for your webinar, it covers your whole team! Upon purchase of the webinar, you’ll receive a link in your confirmation email to ‘register for the webinar.’ If multiple people from the same company will be logging on to the webinar from different computers, each person logging in on a different computer will have to use the link in the confirmation email to register their name and email address to get a unique URL to login the day of the webinar.
How do I login to the live webinar?
Upon purchase of the webinar, you’ll receive a link in your confirmation email to ‘register for the webinar.’ When you do follow the link and enter your information, you will receive the login information for the webinar. If you have any problems, or questions, email Cindy Crescenzo.
Can I pass along the live webinar URL to my colleagues?
Yes! We like to keep things simple. As long as they work for your organization, one low fee covers your whole team. So, feel free to forward the link you see in your confirmation email to anyone in your organization. They’ll need to follow this link and enter their name and email address to get their own unique login for the actual webinar.
Can I pass along the live webinar URL to my colleague at a different organization?
Nope. Sorry, we need to draw the line somewhere. One registration is needed for each unique organization.
I purchased a registration to attend the live webinar. When I follow the webinar login information in my confirmation, I’m asked to enter my name and email address. Why? I thought I already registered.
Every person who uses the webinar URL to attend the live webinar (your one registration fee covers everyone on your team) will need to enter their first and last name and their email address when logging in. This is just so we know how many people to expect on the webinar. You will not be charged any additional fees.
I purchased a registration to attend the live webinar and now I can’t make it. What should I do?
If there’s another colleague in your organization who can attend, feel free to pass along the URL. A recording is included in your registration, so you can always listen to it later. If you want to switch to a recording only registration, let us know and we’ll refund the difference in the cost. Or, if you just want to cancel all together and get a full refund, we can do that too.
What system requirements do I need in order to attend the live webinar?
Our webinars are presented using Zoom. When you register for the webinar, you’ll receive a unique URL to log on, along with instructions to dial into either a local toll number if you’d like to listen to the webinar over your phone, or you’ll have the option to listen through your computer speakers. But, there’s a lot more information you should have, so check out this complete list of system requirements.
I purchased a webinar recording. How do I access it?
We’ll send you a URL to the webinar recording via email after the webinar is over on the published date of the webinar.
What is the refund policy?
If you’re not happy, neither are we. Let us know and we’ll give you a full refund.
I have a question that’s not listed here. Who can I contact?
That would be me, Cindy Crescenzo. Feel free to contact me with any questions!