By Steve Crescenzo
I’ll show you my open rates if you show me yours …
How do your email communications measure up? One of the most common questions I get as an employee communications consultant/trainer/speaker is: What is a good open rate for communication e-mails? I have never been able to find that number. And, truth be told, if someone says they have it, I would be skeptical. VERY skeptical. …
The Seven Deadly Sins of Employee Communications
This post was written in partnership with Blink, the world’s first enterprise app designed exclusively for frontline workers. How many did you commit this week? We are all sinners. Yes, all of us. When it comes to employee communications, we all sin. In fact, we often commit the same sins on a regular basis. In …
How to create content that’ll (actually) engage frontline workers: my 5 golden rules
This article originally appeared on the Blink Blog. Blink provides mobile solutions for employee communications. Let’s start with the bad news: communicating with frontline workers is fundamentally hard. Why? Because… They often don’t have access to the same technologies that other employees have; They are crazy busy (and so are their managers) They often work …
Mitt Romney was right: Corporations ARE people … and leaders and managers need to understand this now more than ever!
Cindy and I held the first two of our series of free Communicator Roundtables. The theme was a hot one . . . we have about 40 people on a wait list hoping a slot opens up in one of the next two groups happening next week. The topic under discussion was helping managers and …
A major utility takes a creative approach to safety
Communicators at PPL Electric use a children’s book format to raise awareness about safety in the home When was it written that you can’t have creative fun in Corporate Communications? Who said you can’t do cool stuff? You know, different stuff? Stuff people will actually notice? I am pretty sure a memo went out in 1953 …
Be a content provider, not a writer
This week’s Wednesday Wisdom is ripped right from the New York Times. Why? Because you can always count on them to demonstrate the latest trends in writing and communications. I’ve created a video to walk you through an example I found in the Times that shows the power of creating content vs. just writing an …
This One Crucial Tip Can Improve Your Interview Skills
Always ask one more question One of the biggest mistakes many employee communicators make when developing stories and content is not actually interviewing anyone for the piece. We create content off of PowerPoint decks (I call people who do that, without at least picking up the phone and talking to someone, “Deckheads”). Or we do …
Play this game and win . . . knowledge!
People love contests. If you’re on Facebook, you know this. There are some of the dumbest quizzes in the world out there, and millions of people take them. They all say: Take this quiz to find out: What character from Game of Thrones would you be? If we can guess your real age What your …
Hold up! Energize your corporate photos in a flash
Welcome to the first installment of Motivational Monday! Every other Monday, we will offer our audience a short tip, best practice, or mini case study. Hand in hand with that, every other Wednesday, we will feature Wednesday Wisdom, another short piece of realistic advice. So you’ll get a little shot in the arm once a week! So away …
Did this headline stop you in your tracks?
We just spent a great couple of days with the communicators at a big utility company in Pennslyvania. Three two-hour, customized Zoom workshops over two days. When I build customized workshops, I ask the client to bury me in samples. For these workshops, I went through about 100 different articles, videos, leadership communications, and social …